Return Policy

Effective Date: 2024

This Return Policy explains the terms and conditions for design service modifications, revisions, and cancellations at Praxylonchorghol. As a fashion design service provider specializing in concept development and technical sketching, our policy differs from traditional product return policies.

Nature of Our Services

Praxylonchorghol provides custom fashion design services, including conceptual sketches, technical drawings, and design consultations. These are creative services tailored specifically to each client's requirements and cannot be "returned" in the traditional sense. However, we are committed to client satisfaction and have established clear policies regarding revisions, cancellations, and refunds.

Return Period

Due to the custom nature of our design services, traditional product returns do not apply. However, we offer the following timeframes for service-related requests:

  • Revision Requests: Must be submitted within 7 business days of receiving initial design concepts
  • Quality Concerns: Must be reported within 7 days of final delivery
  • Cancellation Requests: Must be submitted before final approval and delivery of completed work
  • Refund Requests: Subject to the cancellation policy and must be requested within 30 days of payment

After these periods, services are considered accepted and no returns, refunds, or modifications will be provided except as required by law.

Return Conditions

Since we provide custom design services rather than physical products, the following conditions apply to service modifications and cancellations:

  • All requests must be made in writing via email to onlineY3mxs9K1m
  • Requests must clearly state the reason for cancellation or modification
  • Work must not have been used, published, or distributed by the client
  • Client must not have approved final deliverables
  • All original project materials and files must be returned or deleted if cancellation is approved
  • Intellectual property rights must be addressed as specified in the service agreement

We reserve the right to deny cancellation or modification requests that do not meet these conditions or that we determine are made in bad faith.

Return Shipping Costs

As a digital design service provider, we do not ship physical products. However, the following applies to service-related costs:

  • No Shipping Costs: Since our services are delivered digitally, there are no shipping or return shipping fees
  • Administrative Fees: Cancellations may be subject to a 10% administrative fee as outlined in the cancellation policy
  • Additional Work Fees: Significant scope changes or additional revisions beyond the agreed number may incur additional fees
  • Refund Processing: Refunds are processed without additional fees, though processing may take 10 business days

If physical materials are provided as part of a project (such as printed portfolios or samples), return shipping costs for such materials are the responsibility of the client unless otherwise specified in the service agreement.

Return Process

To request a cancellation, modification, or address quality concerns with our design services, please follow these steps:

  1. Contact Us: Send an email to onlineY3mxs9K1m with your request, including your project reference number and detailed explanation
  2. Review Period: We will review your request within 3-5 business days and respond with our decision
  3. Documentation: If approved, we will provide instructions for returning any physical materials and confirm cancellation terms
  4. File Return: If applicable, you may be required to delete or return digital files and confirm deletion in writing
  5. Refund Processing: If a refund is approved, it will be processed within 10 business days to the original payment method
  6. Confirmation: You will receive written confirmation once the process is complete

We aim to resolve all requests fairly and efficiently. Most concerns can be addressed through revisions or modifications rather than cancellation.

Non-Returnable Items

The following items and services are non-returnable and non-refundable:

  • Completed and Delivered Work: Once final designs are approved and delivered, they cannot be returned or refunded
  • Work in Use: Designs that have been used, published, distributed, or implemented in any way
  • Consultation Services: Completed consultation sessions and advisory services
  • Rush Services: Expedited or rush service fees are non-refundable
  • Deposits After Work Begins: Deposits are non-refundable once design work has commenced, except as specified in the cancellation policy
  • Third-Party Costs: Any costs incurred for third-party services, materials, or licenses purchased on behalf of the client
  • Digital Files After Delivery: Once digital files are delivered and downloaded, they cannot be returned

If you have concerns about completed work, please contact us immediately. We may be able to address issues through revisions or modifications even if a return is not possible.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations. Key legal requirements include:

  • Right to Cancel: In jurisdictions where applicable, you may have the right to cancel service contracts within a specified cooling-off period
  • Consumer Rights: This policy does not affect your statutory rights as a consumer under applicable law
  • Service Quality: We are committed to providing services that meet agreed specifications and quality standards
  • Dispute Resolution: Disputes will be resolved in accordance with the terms of your service agreement and applicable law
  • Jurisdiction: This policy is governed by the laws of the State of Idaho, United States, and any applicable federal laws

If you believe your consumer rights have been violated, you may contact your local consumer protection agency or seek legal advice. We are committed to resolving disputes fairly and in accordance with applicable law.

Project Phases and Revisions

Initial Consultation

During the initial consultation phase, we work with you to understand your design requirements, brand vision, and project scope. This phase includes:

  • Discussion of your design objectives and preferences
  • Review of inspiration materials and references
  • Development of project timeline and deliverables
  • Agreement on design direction and aesthetic approach

Concept Development

Once we begin the design work, initial concepts are presented for your review. At this stage:

  • We provide multiple design directions based on the project brief
  • You can request reasonable modifications to align with your vision
  • Significant scope changes may require additional fees
  • We work collaboratively to refine the chosen direction

Design Refinement

Each project includes a specified number of revision rounds as detailed in your service agreement. Revisions allow you to:

  • Request adjustments to proportions, details, or specifications
  • Refine elements to better match your requirements
  • Ensure technical accuracy for production
  • Fine-tune aesthetic elements

Additional revisions beyond the agreed number may be subject to additional fees as specified in your contract.

Order Cancellation Policy

You may cancel your order or service agreement under the following conditions:

Client-Initiated Cancellation

If you need to cancel a project with praxylonchorghol:

  • Before work begins: Full refund of any deposit or initial payment, minus a 10% administrative fee. Cancellation must be requested in writing within 48 hours of order placement.
  • During concept phase: Refund of 50% of total project fee, minus the value of completed work. You will receive all work completed up to the cancellation date.
  • After concept approval: No refund available, but you retain rights to all completed work delivered up to that point.
  • After final delivery: No cancellations or refunds accepted, except as required by applicable consumer protection laws.

To cancel, send a written request to onlineY3mxs9K1m with your order number and reason for cancellation. We will process your request within 3-5 business days.

Praxylonchorghol-Initiated Cancellation

In rare circumstances, we may need to cancel a project due to:

  • Inability to fulfill project requirements
  • Client breach of service agreement terms
  • Unforeseen circumstances preventing service delivery
  • Legal or regulatory requirements

In such cases:

  • Full refund of all payments received
  • Delivery of any completed work at no charge
  • Assistance in transitioning to another design service if desired
  • Written notice explaining the reason for cancellation

Refund Policy

Refunds are processed according to the cancellation policy outlined above. Please note:

  • Refunds are processed within 10 business days of approval
  • Refunds are issued to the original payment method
  • Custom design work already delivered is non-refundable
  • Deposits for scheduled consultations are non-refundable if cancelled within 48 hours of the appointment

Refund Procedure

If your refund request is approved, the following procedure applies:

  1. Approval Notification: You will receive written confirmation of the approved refund amount and timeline
  2. Processing Time: Refunds are processed within 10 business days of approval
  3. Payment Method: Refunds are issued to the original payment method used for the transaction
  4. Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account
  5. Confirmation: You will receive an email confirmation once the refund has been processed
  6. Partial Refunds: If a partial refund is approved, you will receive a detailed breakdown of the refund amount and any deductions

If you do not receive your refund within the expected timeframe, please contact us immediately at onlineY3mxs9K1m with your order number and payment details.

Note: Refund amounts may be reduced by:

  • Administrative fees (10% for cancellations before work begins)
  • Value of completed work (for cancellations during active projects)
  • Third-party fees that cannot be recovered

Quality Guarantee

We stand behind the quality of our work. If you are not satisfied with the final deliverables:

  • Contact us within 7 days of delivery with specific concerns
  • We will review your feedback and work to address legitimate issues
  • Technical errors or specification mistakes will be corrected at no charge
  • Subjective design preferences outside the approved concept are not covered

Scope Changes

Changes to project scope after work has begun may affect pricing and timeline:

  • Minor adjustments within the original concept are typically accommodated
  • Significant scope expansion requires a revised proposal and additional payment
  • Scope reduction after work begins does not result in refunds
  • All scope changes must be agreed upon in writing

Intellectual Property Considerations

Please note that design work intellectual property is governed by your service agreement:

  • Preliminary sketches and unused concepts typically remain property of Praxylonchorghol
  • Final approved designs transfer to the client upon full payment
  • Cancellation may affect intellectual property rights transfer
  • We retain the right to display work in our portfolio unless otherwise agreed

Dispute Resolution

If you have concerns about your project or our services:

  • Contact us immediately at onlineY3mxs9K1m to discuss the issue
  • We will work collaboratively to find a satisfactory solution
  • Most concerns can be resolved through open communication
  • Formal disputes are subject to the terms outlined in your service agreement

Changes to This Policy

Praxylonchorghol reserves the right to modify this Return Policy at any time. Changes will be posted on praxylonchorghol.world with an updated effective date. Existing projects are governed by the policy in effect when the service agreement was signed.

Contact Information

For questions about this Return Policy, to request a return or cancellation, or to discuss a specific project concern, please contact us using the following information:

When contacting us about returns, cancellations, or refunds, please include:

  • Your order or project reference number
  • A detailed description of your request or concern
  • Relevant documentation or screenshots if applicable

We aim to respond to all inquiries within 3-5 business days. We are committed to maintaining excellent relationships with our clients and will always work to ensure your satisfaction with our fashion design services.